International Customer Support Executive

📞 Interview Calling Script – Teleperformance (Customer Care Executive Role)

HR/Recruiter:

Hello, am I speaking with [Candidate's Name]?

Candidate:

Yes, speaking.

HR/Recruiter:

Hi [Name], this is [Your Name] calling regarding your application for the Customer Care Executive position at Teleperformance, Mohali (Sector 75). Is this a good time to talk?

(If yes, continue. If not, reschedule a call.)

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HR/Recruiter:

Great! I’ll quickly walk you through the job details.

🟢 Company: Teleperformance

🟢 Location: Sector 75, Mohali (Punjab)

🟢 Role: Customer Care Executive

🟢 Process: International Voice / Chat (Night Shift)

🟢 Salary: Up to ₹38,000 per month (based on process)

🟢 Working Days: 5.5 days a week

🟢 Cab Facility: Available for female candidates only

Now, I’ll need to ask you a few quick questions to proceed.

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🔍 Screening Questions

1. Do you have any prior experience in the BPO industry?

(If yes, ask how many months/years and which company. Confirm if they have experience letters or offer letters as proof.)

2. Are you comfortable with night shifts and rotational offs?

3. How would you rate your English communication skills – both spoken and written – on a scale of 1 to 10?

4. What is your highest qualification – Undergraduate / Graduate / Postgraduate?

5. Are you available to join immediately, or do you have a notice period?

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HR/Recruiter:

Thank you for answering. Based on this conversation, your profile looks promising for the role.

📌 You will receive a screening call by the end of the day. If you clear that round, you will be invited for an in-person interview at the office.

Do you have any questions before we proceed?

(Answer if they have any doubts.)

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HR/Recruiter (Closing):

Alright [Name], thank you for your time. Please keep your phone available and watch out for a screening call later today. Good luck, and have a great day!

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this International Customer Support Executive job

1. What is the eligibility criteria to apply for this International Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹36000 per month that depends on your interview. It's a Full Time job in Mohali.
3. How many working days are there for this International Customer Support Executive job?
   Ans: This International Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this International Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this International Customer Support Executive job and during the employment with the company, i.e., DIGITXPERT SOLUTIONS LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Customer Support Executive role?
   Ans: There is an immediate opening of 50 International Customer Support Executive at DIGITXPERT SOLUTIONS LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Customer Support Executive job?
   Ans: This International Customer Support Executive job has Day Shift.