Considering candidates with 1 to 3 years of experience in 3rd party US Collection. The role offers ₹35000 - ₹55000 and a dynamic environment with opportunities for growth. Key Responsibilities: • Handle customer calls in a professional and efficient manner • Address customer queries, concerns, and complaints with a problem-solving approach • Maintain accurate records of customer interactions and follow-ups • Provide timely and relevant information to customers to resolve their issues • Work collaboratively with other teams to escalate and resolve complex issues • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates Job Requirements: The minimum qualification for this role is below 10th and 1 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift.