Customer Support Executive

Hai Candidates,

Greetings from First Meridian formerly known as V5 Global

We are hiring for International voice process for Accenture solutions Pvt Ltd under the payroll of First Meridian!!!!

Mode of Work(WFH or WFO) - WFO

Interview process – Versant, CD and OPS Interview

Versant Threshold : 58 and above only

Location – pune magarpatta

Shift Timing – Shift will be in any of United States of America time zones Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Below mentioned are the costing details :

Careel Level

Exp

CTC

13

Fresher

25,000

Up to 6 Months

28,000

12

7 months - 3 years

30000 - 40000

Level 10

5 yrs - 7 yrs

60000 - 65000

Detailed JD

Overall, Purpose of Job

• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

• Walk customers/ Provide navigational support on self-service portal

• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

• Place outbound calls to customers when required in line with Client / Company guidelines

• Work productively whilst maintaining exceptional call/data quality standards in line with targets

• Contribute to the team through open and regular communication with peers / supervisors

• Adhere to all company or departmental policies and procedures (personnel and operational)

• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

• Maintain regular and punctual attendance in line with company policies and procedures

• Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

• Good technical aptitude with an ability to learn quickly

• Excellent verbal and written communication skills Experience Profile

• Prior international BPO work experience preferred

• Fresher’s acceptable

Personal Attributes

• Able to work on a flexible basis as determined by the business needs

• Ability to work under pressure

• Team worker

• Positive Attitude

• Quick Learner

• Punctual and Disciplined

• Good Communication skills

• Customer Focussed

• Results driven

• High standards of Integrity

• Attention to detail

if interested plz share your resume to vanitha.i@v5global.com or call 8454943519 or watsapp 7358374054

Thanks and Regards,

Vanitha.I

7358374054/8454943519

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ACCENTURE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at ACCENTURE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Night Shift.