Transaction Processing:
Process customer transactions including deposits, withdrawals, fund transfers, RTGS/NEFT/IMPS, and remittances.
Handle inward and outward clearing, cheque processing, and cash transactions.
Account Services:
Open, close, and maintain customer accounts (savings, current, fixed deposits).
Update customer information (KYC, address change, nominee addition, etc.).
Compliance & Audit:
Ensure adherence to RBI and internal compliance policies (KYC, AML, FATCA, etc.).
Support internal and external audits by providing required data and documentation.
Reconciliation & Reporting:
Perform daily reconciliation of accounts (Nostro, GL, Suspense, etc.).
Prepare and submit periodic reports to regulatory bodies and internal stakeholders.
Customer Service:
Resolve customer queries related to operations and transactions.
Liaise with branches and departments to ensure timely resolution of issues.
System & Process Improvement:
Suggest improvements in banking processes and assist in implementation of automation tools.
Ensure accuracy and efficiency in data entry and record-keeping.
Bachelor’s degree in Commerce, Finance, Business Administration, or related field.
Strong knowledge of banking products and services.
Familiarity with CBS (Core Banking Systems) and banking software.
Attention to detail and strong analytical skills.
Good communication and interpersonal skills.
Ability to work under pressure and meet deadlines.