Contacting Debtors: Making phone calls, sending emails, and potentially visiting customers in person to inquire about overdue payments.
Negotiating Payment Plans: Working with customers to establish feasible repayment schedules and settlements.
Maintaining Records: Accurately documenting all collection activities, communication logs, and payment updates.
Resolving Disputes: Investigating and resolving discrepancies in account balances or payment information.
Following Up: Monitoring accounts to ensure compliance with payment terms and company policies.
Reporting: Preparing regular reports on collection progress and account statuses.
Compliance: Ensuring all collection activities adhere to legal and company guidelines.