Job Description:
Responsible for overseeing daily operations of the café/store, ensuring excellent customer service, maintaining quality standards, managing staff schedules, and controlling inventory and sales. The manager ensures smooth workflow, staff training, and achievement of sales targets while maintaining a welcoming atmosphere for guests.
Key Responsibilities:
Supervise daily café/store operations.
Manage and train team members.
Monitor sales, inventory, and cost control.
Ensure hygiene, safety, and quality standards.
Handle customer queries and resolve issues promptly.
Prepare reports and assist in marketing activities.
Requirements:
Proven experience in café or retail management.
Strong leadership and communication skills.
Knowledge of POS systems and inventory management.
Ability to work in a fast-paced environment.