Telesales

Greetings from "Matrimony.com"

We are hiring for Kannada Telesales process (Basic English required)

Contact : Deepashree - 9880367919

Office Address:

No: 14 | chartered center 3rd floor | laskar hosur road | Adugodi | Bangalore-560030

Job Title: Service Officer / Service Executive / Sr. Service Executive / Service Specialist

Role: Telecalling / Telemarketing Executive

Functional Area: BPO, KPO, LPO, Customer Service

Employment Type: Full Time, Permanent

Role Category: Voice Process

Benefits

• Statutory Benefits viz. PF, ESI, Bonus, Gratuity, Leave all provided

• Opportunities to learn and grow with the Company

• Shifts: General Shifts, (9:30AM to 6:30PM)

Company Overview:

Matrimony.com Ltd is one of Indias largest consumer internet companies and the most trusted matrimony brand in the world with strength of over 3500 associates in India and abroad. We are India's first consumer Internet Company to get listed with market capitalisation of more than Rs.1200 Crores.

Matrimony.com provides both matchmaking and marriage related services through websites, mobile sites and mobile applications and is also complemented by 130+ company owned retail outlets. Its flagship products are Bharat Matrimony, Community Matrimony and Elite Matrimony in the matchmaking business, with over 5 million active members availing our services.

With a strong leadership in matchmaking, matrimony.com has been expanding into highly unorganised $ 55 billion marriage services Industry. Our goal is to build a billion dollar revenue company as a long lasting institution with a legacy for the generations to come. Our offerings in the marriage services business are matrimonybazaar.com and mandap.com.

Role Overview:

The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

Key Responsibilities:

• Responsible for making outbound calls and regular follow up on leads assigned.

• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

• Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters

• Explaining the product features in detail and how to use the packages.

• Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.

• Address all the issues / grievances of customers and provide the right customer experience.

• Capture the insights from customer interactions and share it with the internal team.

• Strictly adhere to the process requirements

Skill and Competencies required:

Functional

• Business Knowledge Process Knowledge

• Product Knowledge

• Customer Orientation

• Language skills English / Regional language

• Telemarketing / Selling Skills

• Basic computer skills MS Excel, Word

Behavioral

• Values Integrity / Honesty / Respect

• Communication Oral & Written skills / Listening

• Executive Presence

• Business / Telephone Etiquette

• Influencing Skills

• Empathy

• Self-driven / Initiative

• Ability to manage stress

• Willingness to learn

Education and Experience:

• Fresher’s - Graduate in any stream / Awaiting final year result / Graduate with arrears can also apply

• Minimum of 6 Months – 4 years’ experience in Telesales / Telecalling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.

More about this Telesales job

1. What is the eligibility criteria to apply for this Telesales job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹19500 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telesales job?
   Ans: This Telesales job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telesales job?
   Ans: No, there is no fee applicable for applying this Telesales job and during the employment with the company, i.e., Matrimony.com.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telesales role?
   Ans: There is an immediate opening of 10 Telesales at Matrimony.com
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telesales job?
   Ans: This Telesales job has Day Shift.