Telesales

Job Title: Telesales Officer

Job Location: Pune

Job Type: On-roll

Job Summary:

The PLCS Tier 1 associate will be responsible for handling first-level support for PLCS (Post Loan Customer Service) operations. This role involves managing customer queries, resolving basic issues, and ensuring seamless service delivery. The ideal candidate must have strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls related to post-loan customer service inquiries.

• Resolve basic customer queries and escalate complex issues to Tier 2 support.

• Maintain accurate records of customer interactions and resolutions in the system.

• Coordinate with internal teams for faster query resolution.

• Ensure adherence to compliance and regulatory guidelines.

• Provide excellent customer service to enhance customer satisfaction and retention.

• Achieve performance targets, including resolution time and customer satisfaction scores.

Qualifications & Skills:

• Education: Graduate or undergraduate (immediate joiner)

• Experience: Fresher and Experience both can apply

• Skills Required:

  • Strong verbal and written communication in English and Hindi.

  • Basic knowledge of loan processes and customer service principles.

  • Proficiency in MS Excel and CRM tools is a plus.

  • Ability to handle customer concerns with patience and professionalism.

  • Problem-solving and decision-making skills.

Compensation & Benefits:

• Monthly salary: 20k CTC, in-hand will be 19,000

• Performance based incentive 10,000 to 30,000 Rs

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6 months of experience.

More about this Telesales job

1. What is the eligibility criteria to apply for this Telesales job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹19000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Telesales job?
   Ans: This Telesales job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telesales job?
   Ans: No, there is no fee applicable for applying this Telesales job and during the employment with the company, i.e., Bajaj Finance Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telesales role?
   Ans: There is an immediate opening of 5 Telesales at Bajaj Finance Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telesales job?
   Ans: This Telesales job has Day Shift.