Telecalling Executive

1. Education & Qualification

• Minimum High School Diploma / SSCE / O-Level;
  a Diploma or Bachelor's degree in Business, Marketing, Finance, or related field is an added advantage.

• Training or certification in customer service, telesales, or financial services is a plus.

2. Work Experience

• 1–3 years’ experience in telesales, customer service, debt recovery, loan settlement, or call center operations.

• Prior experience in debt management, microfinance, lending, or collections is highly preferred.

• Experience negotiating with clients on loan repayment or restructuring arrangements is an advantage.

3. Knowledge & Technical Skills

• Basic understanding of:

  • Debt management and loan settlement processes

  • Financial terms (loan, interest, outstanding balance, settlement amount)

  • Credit reporting and consequences of default

• Ability to use CRM or dialer tools, call scripts, and call management systems.

• Competent in MS Office (Word, Excel) and digital communication tools.

• Good data entry and record-keeping skills.

4. Communication & Sales Skills

• Excellent verbal communication skills with a clear and persuasive telephone manner.

• Strong negotiation, objection handling, and closing skills.

• Ability to remain calm, professional, and patient when dealing with distressed or emotional clients.

• Ability to explain loan settlement terms clearly and gain customer trust.

5. Behavioral Competencies

• Goal-oriented with strong drive to meet sales/settlement targets.

• High level of professionalism and emotional intelligence.

• Ability to work in a fast-paced, target-driven environment.

• Strong ethical conduct, especially when dealing with confidential financial information.

• Positive attitude, resilience, and willingness to learn.

6. Compliance & Regulatory Requirements

• Must understand and follow consumer protection rules, debt collection laws, and company compliance policies.

• Ability to maintain strict confidentiality of client financial data.

• Must adhere to scripted guidelines and avoid harassment or unethical practices in communication.

7. Availability

• Must be willing to work shift schedules (if required).

• Ability to work weekends or extended hours when needed to meet targets.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 2 years of experience.

More about this Telecalling Executive job

1. What is the eligibility criteria to apply for this Telecalling Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹50000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Telecalling Executive job?
   Ans: This Telecalling Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Executive job?
   Ans: No, there is no fee applicable for applying this Telecalling Executive job and during the employment with the company, i.e., Greatminds Debt Ventures Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Executive role?
   Ans: There is an immediate opening of 4 Telecalling Executive at Greatminds Debt Ventures Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecalling Executive job?
   Ans: This Telecalling Executive job has Day Shift.