Call Quality Analyst

Job Description 

Sr.Quality Analyst is responsible for assessing the quality performance of our call center associates who deal with our existing and potential customers.

 The QA will monitor inbound and outbound calls and emails responses to assess associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.

 The individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needs to enhance the overall Pentagon Space customers experience.

4 to 8 years (3 Years in a capacity of Sr.Quality Analyst and handling Quality Team. Should have excellent communication skills (English, with any other regional language)

Good Team Handling and people management skills

Understanding of 7 QC tools

Must have good analytical skills to conduct various analysis and RCA on a

weekly/monthly bases

• It is a Full Time Telesales / Telemarketing job for candidates with 4 - 6+ years Experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be 12th Pass and above and above with 4 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., Bpo.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 10 Call Quality Analyst at Bpo
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Day Shift.