Team Management:
Leading, coaching, and developing a team of last mile delivery associates, including team leads and delivery drivers.
Operational Efficiency:
Optimizing delivery routes, managing delivery schedules, and ensuring timely order fulfillment.
Process Improvement:
Identifying and implementing process improvements to enhance efficiency, reduce costs, and improve the overall delivery experience.
Vendor Management:
Managing relationships with third-party logistics providers and ensuring service level agreements are met.
Performance Management:
Monitoring key performance indicators (KPIs) such as delivery time, cost per delivery, and customer satisfaction, and taking corrective actions as needed.
Customer Satisfaction:
Ensuring a positive customer experience by addressing delivery-related issues and maintaining high service standards.
Safety and Compliance:
Implementing and maintaining safety protocols and ensuring compliance with relevant regulations.
Budget Management:
Managing the last mile delivery budget and ensuring cost-effectiveness