Role & Responsibilities
Hopscotch is the category creator offering Indian parents fashion for all occasions in a child’s life. If you join the Hopscotch team, you will be partnering with top pedigree managers in a fast-paced and rapidly growing environment.
Responsibilities:
Oversee warehouse operations, including inbound, outbound, returns, inventory, and 3PL coordination.
Ensure 99%+ FC order fulfilment TAT for B2C and 100% for marketplace orders (Amazon & Nykaa).
Prevent SLA breaches by ensuring timely processing of marketplace orders.
Coordinate with the logistics team for seamless shipment pickups.
Ensure 100% QC is conducted at the time of Outbound by 3PL warehouse team.
Optimize workforce planning and mentor team members for improved efficiency.
Ensure compliance with the Legal Metrology Act and product quality standards.
Manage returns efficiently, improving claim approvals and QC checks.
Make sure 99.9% re-inventories for RTO shipments.
Handle operational challenges to maintain SLA adherence.
Drive process improvements and automation in warehouse operations.
Conduct daily cycle counts and ensure inventory accuracy as per targets.
Verifying billing reports and share them with 3PL partners for invoice processing.
Monitor SLA and operational performance reports, covering order fulfilment, returns, inbound, and inventory.
Work with tech teams to resolve order errors and ensure seamless execution.
Collaborate with the marketplace team to resolve order issues before SLA breaches.
Ensuring timely coordination for packaging material orders to prevent stock depletion.
KPIs & KRAs:
Order Fulfilment: Maintain FC Order fulfilment TAT at 99%+ for B2C and 100% for marketplace orders.
Returns Management: Improve claim success rate with effective QC for the products.
Operational Efficiency: Optimize picking, packing, and dispatch processes. Monitor inbound TAT and return TAT.
Crisis Management: Handle operational spikes and emergencies proactively.