Import Export Freight Forwarding Executive

Import Customer Support Executive

Industry: Freight Forwarding / Logistics

Job Summary:

We are looking for a proactive and detail-oriented professional to manage and coordinate import shipments while

ensuring a seamless experience for customers. The role involves close coordination with overseas agents, shipping lines,

transporters, and internal teams to ensure timely and accurate delivery of shipments.

Key Responsibilities:

 Handle day-to-day import shipments (Air & Sea) from booking to final delivery.

 Coordinate with overseas agents, shipping lines, airlines, and transporters for smooth cargo movement.

 Prepare and verify import documentation such as Bill of Lading, Arrival Notice, Delivery Order, and Customs

documentation.

 Communicate proactively with customers regarding shipment status, delays, or exceptions.

 Maintain and update shipment details in the system and ensure accuracy in data entry.

 Follow up with CHA/customs brokers for clearance updates.

 Ensure timely invoicing and assist with payment follow-ups when required.

 Handle customer queries, complaints, and service issues efficiently and professionally.

 Coordinate with internal departments (operations, accounts, sales) for service delivery.

 Track shipments and share regular status reports with customers.

 Maintain excellent customer relationships and strive for service excellence.

Key Skills & Competencies:

 Strong knowledge of import processes, documentation, and customs procedures.

 Prior experience in freight forwarding / logistics industry (especially import operations).

 Good communication and coordination skills.

 Proficiency in MS Office and TMS/ERP systems.

 Customer service orientation with a problem-solving approach.

 Attention to detail and ability to multitask under tight timelines.

Qualifications & Experience:

 Graduate in any discipline (preferably in logistics, commerce, or international trade).

 2–5 years of experience in import customer service or operations within freight forwarding.

 Knowledge of INCOTERMS, HS codes, and international shipping practices is an advantage.

Key Performance Indicators (KPIs):

 On-time shipment delivery and documentation accuracy.

 Customer satisfaction score / complaint resolution rate.

 Timely communication and response rate.

 Reduction in shipment errors or delays

Interested candidates share ur resume below mentioned number.

For more information contact: HR Pratik - 8928393008.

Free Of Cost, No Charges.

• It is a Full Time గిడ్డంగి / లాజిస్టిక్స్ job for candidates with 3 - 6+ years Experience.

Import Export Freight Forwarding Executive job గురించి మరింత

1. Import Export Freight Forwarding Executive jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 3 - 6+ years Experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹35000 - ₹40000 నెలకుని మీరు ఆశించవచ్చు. ఇది ముంబైలో Full Time Job.
3. Import Export Freight Forwarding Executive job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ Import Export Freight Forwarding Executive jobకు 6 working days ఉంటాయి.
4. ఈ Import Export Freight Forwarding Executive jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ Import Export Freight Forwarding Executive jobకు కంపెనీలో ఉదాహరణకు, Ksm Marine Logistics Private Limitedలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ Import Export Freight Forwarding Executive రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: Ksm Marine Logistics Private Limited వద్ద 25 Import Export Freight Forwarding Executive ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: పురుష అభ్యర్థులు మాత్రమే ఈ గిడ్డంగి / లాజిస్టిక్స్ jobకి apply చేసుకోవచ్చు.
8. ఈ Import Export Freight Forwarding Executive Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ Import Export Freight Forwarding Executive job Day Shift కలిగి ఉంది.