Coordinate and monitor the movement of vehicles, drivers, and deliveries in real-time.
Assign routes and schedules to drivers based on customer requirements, vehicle availability, and traffic conditions.
Communicate job instructions and delivery details to drivers and field staff.
Track and document dispatch activities, including delivery times, delays, and incidents.
Ensure compliance with transportation regulations, safety standards, and company policies.
Liaise with customers, vendors, and internal departments to resolve issues and provide updates.
Maintain accurate records of dispatch operations, including logs, reports, and system entries.
Handle emergency situations, rerouting deliveries or scheduling backup drivers when necessary.
Monitor GPS tracking systems and software to optimize route planning and fleet utilization.
Support the dispatch manager in improving operational processes and efficiency.