Communication Management:
Receive and process incoming calls and messages, including emergency and non-emergency requests.
Relay information to appropriate personnel or departments promptly.
Maintain clear and professional communication with clients, drivers, and field units.Talentlyft+4Public Safety App+4Recruiting Resources+4
Scheduling and Dispatching:
Assign and schedule drivers, vehicles, or service units based on availability and requirements.
Monitor and track the status and location of dispatched units to ensure timely service.
Adjust schedules as necessary to accommodate changes, delays, or emergencies.Recruiting Resources+7Manatal+7Indeed+7
Record Keeping:
Maintain accurate logs of calls, dispatches, and service requests.
Document any incidents, delays, or issues encountered during operations.
Ensure all records comply with company policies and regulatory requirements.Spark Hire | Recruit
Problem Resolution:
Address and resolve customer complaints or service issues promptly.
Coordinate with other departments to solve operational challenges.
Implement contingency plans during emergencies or unforeseen events.Spotterful+3Recruiting Resources+3Manatal+3
Compliance and Safety:
Ensure all dispatch activities adhere to company policies, safety standards, and legal regulations.
Stay informed about traffic conditions, weather updates, and other factors affecting dispatch operations.Recruiting Resources+1Carbon County, WY+1
Education and Experience:
High school diploma or equivalent; additional training or certification in dispatching or logistics is a plus.
Previous experience in a dispatching role or similar position preferred.Talentlyft+4Manatal+4Recruiting Resources+4
Skills:
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in using dispatch software and communication systems.
Ability to remain calm and make decisions under pressure.
Familiarity with geographic areas and mapping tools.Betterteam+1LinkedIn Business Solutions+1Manatal+3Recruiting Resources+3Betterteam+3Talentlyft+2LinkedIn Business Solutions+2Recruiting Resources+2
May require working in shifts, including nights, weekends, and holidays.
Fast-paced environment with potential exposure to stressful situations.
Extended periods of sitting and using communication equipment