We are looking for a detail-oriented Dispatch Executive to manage our daily shipment operations. The ideal candidate will be the bridge between our internal production/sales team and our courier partners. You must be a master of data, using Excel to track shipments, analyze costs, and ensure zero errors in dispatch documentation.
Note: We are open to hiring Freshers as Trainees who have a strong aptitude for learning and excellent computer skills.
Shipment Processing: Coordinate the packing, labeling, and handover of goods to courier partners (e.g., Blue Dart, Delhivery, DTDC) on a daily basis.
Data Management (Critical): Maintain a Master Dispatch Register in Excel. Record docket numbers, weights, volumetric dimensions, and destination pin codes accurately.
Tracking & Reporting: Track all active shipments daily. Create "Exception Reports" using Excel to highlight delayed shipments or RTOs (Return to Origin) and communicate this to the Sales team.
Documentation: Ensure all invoices, E-Way bills, and delivery challans are perfectly matched with the physical packages.
Cost Analysis: Check courier bills against our agreed rate cards to identify overcharging or weight discrepancies.
Vendor Coordination: Call and coordinate with local field delivery executives to ensure pickups happen on time.
Experience: Minimum 2 years of working experience in a Courier Company, Logistics Firm, or the Dispatch department of a manufacturing company.
Logistics Knowledge: Deep understanding of Volumetric Weight calculations, Zone-based pricing, and COD (Cash on Delivery) reconciliation.
Problem Solving: Proven ability to resolve "Lost in Transit" or "Wrong Delivery" cases with courier support teams.
Education: Any Graduate.
Attitude: Must be eager to learn logistics operations.
Requirement: Must be willing to start as a Trainee for a probation period (e.g., 3–6 months) before confirmation.
Advanced Excel: This is non-negotiable. You must be comfortable with:
VLOOKUP/XLOOKUP: To map tracking numbers to customer names.
Pivot Tables: To summarize monthly shipping costs by courier partner.
Conditional Formatting: To highlight delayed shipments automatically.
Sorting & Filtering: To manage large datasets of daily orders.
Email Communication: Ability to write clear, professional emails to courier support teams regarding lost or damaged parcels.
Competitive salary based on experience.
Hands-on training in supply chain management (for Trainees).
Opportunity to work with a data-driven team.