taking and delivering food/drink orders, providing customer service, and ensuring a smooth dining experience. Key tasks include greeting guests, managing multiple tables, coordinating with kitchen staff, presenting bills, and maintaining cleanliness. Waiters act as the main point of contact, requiring excellent communication, physical endurance, and problem-solving skills to anticipate guest needs and maintain a hygienic environment.
Core Duties
Customer Interaction: Greet customers, answer menu questions, and make recommendations.
Order Taking: Accurately take food and beverage orders and place them with the kitchen staff.
Service Delivery: Deliver meals and beverages to tables and provide ongoing service.
Table Management: Set and clear tables, manage dirty plates, and prepare tables for the next diners.
Payment Processing: Prepare and present bills and handle cash or card payments.
Communication: Ensure clear communication between the dining area and the kitchen.
Required Skills
Customer Service: Provide excellent customer service to ensure guest satisfaction.
Communication Skills: Effectively communicate with guests, kitchen staff, and other service members.
Problem-Solving: Proactively address customer needs and resolve issues that may arise.
Physical Stamina: Perform tasks that involve standing, walking, and carrying heavy trays and dishes.
Organizational Skills: Manage multiple tasks and tables simultaneously.
Attentiveness: Be alert to guest needs and spills to provide prompt service.
Cleanliness: Maintain personal hygiene and a clean, inviting dining atmosphere.
Work Environment
Waiters often work in restaurants, bars, and hotels.
The role can be physically demanding and fast-paced, requiring long hours, including nights, holidays, and weekends.
Work involves significant movement and time spent standing.