Supervise and lead the service team to ensure smooth and efficient floor operations.
Ensure high standards of guest service, taking ownership of the guest experience from welcome to farewell.
Take guest orders, make thoughtful menu and tea recommendations, and ensure timely and accurate service.
Monitor table settings, cleanliness, and readiness of the dining area before and during service hours.
Handle guest feedback, concerns, or complaints professionally and promptly.
Coordinate with the kitchen and tea room team for seamless order execution.
Ensure all service staff follow grooming, hygiene, and service standards.
Assist in training new team members and conducting daily briefings.
Support in maintaining inventory of service items, linen, and crockery.
Maintain daily sales and service reports as required.