స్టీవర్డ్

Job Title: Guest Relation Executive (GRE)

Location: QSR Outlet

Department: Operations

Reports to: Restaurant Manager

Job Summary:

The Guest Relation Executive (GRE) is responsible for providing a warm, friendly, and welcoming experience to every guest entering the restaurant. As a host, the GRE will greet, seat, and ensure that each guest feels valued and attended to throughout their visit. This role is essential in creating a memorable guest experience that aligns with our brand’s service standards.

Key Responsibilities:

1. Greeting Guests:

o Warmly greet guests as they enter the restaurant, making them feel welcomed and valued.

o Maintain a friendly, approachable demeanour while making eye contact and using a cheerful tone.

2. Seating Guests:

o Efficiently manage the seating area by directing guests to their tables promptly and ensuring they are comfortably seated.

o Monitor table availability and maintain a waiting list during peak hours to manage guest flow.

3. Assisting with Guest Needs:

o Be attentive to guests’ needs, including providing menu assistance and answering any queries regarding the food and services offered.

o Assist in providing high chairs, wheelchair access, and other specific needs to accommodate all guests.

4. Ensuring Guest Delight:

o Engage with guests during their visit, ensuring that they have a delightful experience. Gather feedback and handle minor complaints politely and promptly, escalating issues to the Shift Manager if needed.

o Offer friendly farewells and invite guests to return as they leave the restaurant.

5. Maintaining Cleanliness and Organization:

o Ensure the dining and waiting areas are clean and organized at all times.

o Regularly check and maintain the hygiene of high-contact areas, such as the entrance, waiting area, and menus.

6. Coordinating with the Team:

o Work closely with the service and kitchen teams to ensure a seamless flow of orders and table turnovers.

o Update the team on any special guest requirements or reservations.

7. Promotional Activities:

o Actively inform guests about any ongoing promotions or offers and encourage them to try new items or upgrade their orders.

Skills and Qualifications:

• Education: Graduate in any field, hospitality courses or certifications are a plus.

• Experience: Previous experience in customer service or hospitality, preferably in a QSR or fast-paced environment.

• Skills:

o Excellent communication and interpersonal skills.

o Strong customer focus with the ability to create a positive guest experience.

o Ability to multitask and manage time efficiently.

o Good organizational and problem-solving skills.

• Attributes:

o Friendly, approachable, and well-groomed appearance.

o Punctual and reliable with a positive attitude.

o Able to work in a dynamic and fast-paced environment.

Working Conditions:

• Flexible schedule with shifts that may include mornings, evenings, weekends, and holidays.

• Standing for long periods and interacting with guests consistently throughout the shift.

• Adhering to the grooming guidelines.

The Guest Relation Executive (GRE) plays a vital role in setting the tone for an enjoyable dining experience, ensuring that each guest leaves with a smile.

• It is a Full Time వెయిటర్ / స్టీవార్డ్ job for candidates with 1 - 2 years of experience.

స్టీవర్డ్ job గురించి మరింత

1. స్టీవర్డ్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 1 - 2 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹15000 - ₹20000 నెలకుని మీరు ఆశించవచ్చు. ఇది పూనేలో Full Time Job.
3. స్టీవర్డ్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ స్టీవర్డ్ jobకు 6 working days ఉంటాయి.
4. ఈ స్టీవర్డ్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ స్టీవర్డ్ jobకు కంపెనీలో ఉదాహరణకు, OAM INDUSTRIES (INDIA) PRIVATE LIMITEDలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ స్టీవర్డ్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: OAM INDUSTRIES (INDIA) PRIVATE LIMITED వద్ద 10 స్టీవర్డ్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ వెయిటర్ / స్టీవార్డ్ job కొరకు కేవలం మహిళా అభ్యర్థులు మాత్రమే apply చేయవచ్చు.
8. ఈ స్టీవర్డ్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ స్టీవర్డ్ jobకు 09:00 AM - 06:00 PM టైమింగ్ ఉంటుంది.