
Key duties and responsibilities
Guest relations: Greet customers as they arrive, present menus, and guide them to their tables.
Order taking: Take accurate food and drink orders, answer questions about the menu, and make recommendations or suggest specials.
Serving and delivery: Promptly and accurately deliver food and beverages to tables from the kitchen or bar.
Customer satisfaction: Check on customers throughout their meal to ensure their satisfaction and address any issues or complaints.
Payment processing: Prepare bills for customers and accurately handle cash or credit card transactions.
Table maintenance: Clear tables, reset them for the next guests, and perform other cleaning duties to maintain a clean and organized dining area.
Coordination: Communicate with kitchen and bar staff to ensure orders are correct and delivered on time.
Health and safety: Adhere to food safety and sanitation regulations.
Required skills and qualifications
Excellent communication and interpersonal skills.
Strong customer service skills and a positive, friendly attitude.
Ability to work in a fast-paced environment.
Physical endurance to stand and walk for long hours.
Attention to detail for taking orders and processing payments accurately.
Basic math skills for handling payments.
Problem-solving skills for handling customer complaints