Guest Interaction:
Greeting guests, providing information about the establishment, handling requests, and addressing concerns or complaints.
Check-in/Check-out:
Managing the registration process, assigning rooms, and processing payments.
Communication:
Answering phones, responding to emails, and relaying information to other departments.
Administrative Tasks:
Maintaining guest records, handling reservations, and performing other clerical duties.
Problem Solving:
Addressing unexpected challenges and finding solutions to guest issues.
Maintaining Cleanliness:
In housekeeping roles, ensuring rooms and common areas are tidy and well-maintained.