Key Responsibilities
1. Operational Management
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Assist in overseeing daily restaurant operations, ensuring smooth and efficient service.
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Monitor and manage inventory levels, placing orders for stock and supplies as needed.
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Maintain food safety and hygiene standards.
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Ensure all equipment is functioning properly and report maintenance needs.
2. Team Supervision
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Support the recruitment, training, and development of staff members.
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Lead and motivate the team to deliver exceptional customer service.
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Manage staff schedules, shift assignments, and attendance.
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Resolve employee conflicts and escalate issues to the Restaurant Manager when required.
3. Customer Experience
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Handle guest complaints professionally and provide prompt resolutions.
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Monitor customer feedback and implement measures to improve satisfaction.
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Ensure the restaurant ambiance, cleanliness, and service standards meet guest expectations.
4. Financial Management
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Assist in achieving sales targets and maximizing revenue through effective up-selling and promotions.
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Monitor daily cash flow, sales reports, and reconcile accounts.
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Control costs by managing manpower, inventory, and minimizing waste.
5. Compliance and Reporting
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Ensure compliance with company policies, health and safety standards, and labour laws.
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Prepare and submit reports on sales, staff performance, and operational issues to the Restaurant Manager.
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Stay updated with industry trends and contribute ideas to improve operations