Oversee daily café operations including opening, shift changes, and closing.
Ensure all food and beverage items are prepared and served as per brand SOPs.
Maintain cleanliness, hygiene, and safety standards across café and kitchen areas.
Manage inventory levels and ensure timely ordering of stock and supplies.
Conduct regular audits for quality, hygiene, and compliance.
Drive café sales and meet monthly revenue and profitability targets.
Maintain high customer satisfaction through quick service, product consistency, and complaint resolution.
Implement local marketing and promotional activities to increase footfall.
Monitor customer feedback and take corrective actions when required.
Recruit, train, and supervise café staff (crew members, baristas, shift leaders).
Prepare staff schedules to ensure adequate coverage during all shifts.
Motivate and lead the team to achieve sales, service, and quality goals.
Conduct regular team meetings, performance reviews, and trainings.
Monitor daily sales, cash reconciliation, and banking of revenues.
Control wastage, pilferage, and operational expenses.
Track and manage key performance indicators (KPI) like food cost %, labour cost %, etc.
Prepare weekly and monthly reports for management review.
Ensure adherence to FSSAI, fire safety, and other statutory requirements.
Maintain records for audits and inspections.
Enforce company policies, code of conduct, and grooming standards.
Excellent leadership and interpersonal skills.
Strong customer service orientation.
Good communication and problem-solving ability.
Result-driven and organized.
Ability to work in a fast-paced environment and handle pressure.
Sales growth vs. target.
Customer satisfaction scores.
Food and beverage cost control.
Staff retention and training completion.
Hygiene and audit scores.