Process Trainer

📌 Job Title: Process Trainer – BPO

📍 Location: Gurgaon

🏢 Company: Globiva

🕘 Working Days: 6 Days a Week

Role Overview:

We are looking for an enthusiastic and experienced Process Trainer to join our dynamic training team at Globiva, Gurgaon. The trainer will be responsible for delivering engaging and effective New Hire Training (NHT), conducting On-the-Job Training (OJT), identifying training needs through TNI/TNA, and ensuring optimum throughput and floor readiness. The ideal candidate should have prior experience in a BPO setup with a strong understanding of customer service and sales processes.

Key Responsibilities:

🔹 Training Delivery:

• Conduct New Hire Training (NHT) batches with a structured training module.

• Deliver On-the-Job Training (OJT) to help new hires transition smoothly to the floor.

• Ensure training content is aligned with business needs and client expectations.

🔹 Training Need Identification:

• Conduct Training Needs Identification (TNI) and Training Needs Analysis (TNA) through regular audits and performance data.

• Recommend refresher sessions or upskilling plans for low-performing agents.

🔹 Performance & Throughput Management:

• Ensure high throughput from training to production (minimum % benchmark as per SLA).

• Maintain detailed records of trainee performance and provide individual feedback.

• Track and improve training effectiveness through regular assessments and quizzes.

🔹 Coordination & Reporting:

• Coordinate with operations, quality, and HR teams for smooth onboarding and nesting.

• Share daily/weekly training MIS reports (attendance, assessments, throughput, etc.).

• Maintain training dashboards and analyze training ROI.

🔹 Content & Process Management:

• Ensure all training content is updated and relevant to current processes.

• Participate in client calibration calls and implement feedback into training.

Required Skills & Qualifications:

• Graduate in any discipline (Preferred: BPO/Customer Service experience).

• Minimum 1–2 years of experience as a Process Trainer in a BPO environment.

• Strong communication, facilitation, and presentation skills.

• Ability to handle multiple batches and fast-paced training schedules.

• Proficient in MS Office (especially Excel & PowerPoint).

Why Join Globiva?

✅ Fast-paced & growth-driven environment

✅ Opportunity to work with leading clients

✅ Exposure to varied training methodologies

✅ Supportive leadership and collaborative teams

• It is a Full Time శిక్షకుడు job for candidates with 1 - 6+ years Experience.

Process Trainer job గురించి మరింత

1. Process Trainer jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 1 - 6+ years Experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹30000 - ₹40000 నెలకుని మీరు ఆశించవచ్చు. ఇది గుర్గావ్లో Full Time Job.
3. Process Trainer job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ Process Trainer jobకు 6 working days ఉంటాయి.
4. ఈ Process Trainer jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ Process Trainer jobకు కంపెనీలో ఉదాహరణకు, GLOBIVAలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ Process Trainer రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: GLOBIVA వద్ద 5 Process Trainer ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ శిక్షకుడు jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ Process Trainer Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ Process Trainer jobకు 10:00 AM - 07:00 PM టైమింగ్ ఉంటుంది.