- Responding to customer inquiries via phone, email, or chat
- Resolving customer complaints and issues in a timely manner
- Providing product or service information
- Upselling or cross-selling products/services
- Meeting sales and customer satisfaction targets
- Collaborating with internal teams to resolve customer issues
Skills required:
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of CRM software
- Flexibility to work varying shifts, including nights and weekends
If you're lookin' for a job in teleservices, highlightin' these skills and experiences will give you a solid edge!
Want more info on teleservices roles or job search tips?