Lead, manage, and motivate the telesales team to achieve daily, weekly, and monthly sales targets.
Monitor team performance and provide coaching, training, and feedback to improve effectiveness.
Develop and implement telesales strategies to maximize revenue generation.
Handle escalated customer queries and ensure customer satisfaction.
Track and analyze sales performance metrics, preparing regular reports for management.
Ensure adherence to company policies, scripts, and compliance guidelines.
Conduct regular team meetings to share updates, motivate staff, and resolve challenges.
Recruit, train, and onboard new telesales executives as required.