A Customer Relationship Executive in Telesales (Outbound Service Calls) plays a crucial role in engaging with potential and existing customers to promote services, resolve inquiries, and build strong relationships. Here are the key roles and responsibilities:
Lead Generation & Prospecting: Identifying potential customers, researching their needs, and initiating contact.
Outbound Calls: Making calls to customers to introduce services, explain benefits, and persuade them to take action.
Customer Relationship Management: Maintaining records of interactions, following up on inquiries, and ensuring customer satisfaction.
Sales & Upselling: Encouraging customers to purchase additional services or upgrade their existing plans.
Handling Objections & Complaints: Addressing concerns, resolving issues, and ensuring a positive customer experience.
Using CRM Tools: Tracking leads, managing customer data, and maintaining accurate records.
Meeting Sales Targets: Achieving daily, weekly, or monthly goals set by the company.
Providing Product Knowledge: Staying updated on services to offer accurate information and recommendations
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