Make outbound calls to potential customers to promote products/services.
Convert leads generated through marketing campaigns, website inquiries, and referrals.
Explain product features, pricing, offers, and benefits clearly.
Follow up with leads to increase conversions and achieve sales targets.
Maintain proper call logs, lead status, and customer details in CRM/Excel.
Handle inbound calls, emails, chats, and WhatsApp queries from existing and new customers.
Resolve customer issues, provide product information, and ensure prompt assistance.
Record all customer interactions and ensure timely resolution of complaints.
Build good rapport with customers to maintain long-term relationships.
Coordinate with internal teams (sales, operations, marketing) for smoother customer handling.
Follow up with customers post-sale to ensure satisfaction and gather feedback.
Inform customers about offers, new products, and updates.
Update CRM systems daily with call outcomes, lead progress, and feedback.
Prepare weekly and monthly reports on tele-sales activity, conversions, and customer support performance.
Maintain accurate, organized documentation of customer interactions and sales pipelines.
0–3 years of experience in tele-sales, customer service, or call center operations.
Excellent verbal communication, persuasion, and listening skills.
Ability to handle customer objections and close sales.
Basic computer knowledge (Excel, CRM tools, email handling).
Strong problem-solving and customer-handling abilities.
Comfortable working with daily call targets and KPIs.