We are looking for a Telecalling Team Leader to join our team at Acuerdo India Private Limited. Responsible for leading and supervising a team of collection agents to ensure timely recovery of outstanding debts, minimizing credit risk, and improving collection efficiency while maintaining compliance with company policies and legal regulations. Get a salary of ₹25000 - ₹41000 along with career growth opportunities in a collaborative environment.
Key Responsibilities:
Key Responsibilities:
Supervise daily operations of the collections team.
Set performance targets and monitor achievement.
Train, guide, and motivate staff for optimal performance.
Handle escalated cases and negotiate repayment solutions.
Analyze collection reports and recommend process improvements.
Ensure compliance with internal policies and external regulations.
Coordinate with legal or external agencies on recovery matters.
Report regularly to management on recovery status and KPIs..
Candidate must have experience in collection and recovery department
Job Requirements:
The minimum qualification for this role is Graduate and 1 - 3 years of experience. The position requires strong organizational skills, attention to detail, and the ability to handle multiple tasks.