Company Name : South Indian Bank
Designation : Tele caller Executive
Key Responsibilities
Make outbound calls to potential or existing clients using predefined scripts to inform them about products, campaigns, and offers
Handle inbound calls, answer product queries, and resolve customer complaints
Collect and record lead data, especially for non-pre-approved loan products
Convert leads: relay interested client information to the sales team for further follow-up
Ensure quality compliance, adhering to organizational guidelines during calls
Obtain customer feedback and document queries or complaints for resolution