Handling inbound calls:
They also handle incoming calls from customers who have inquiries, complaints, or need support
Maintaining customer relationships:
Telecallers follow up with leads and existing customers to build rapport, ensure satisfaction, and encourage repeat business.
Excellent communication skills:
Telecallers need to be articulate, persuasive, and possess strong verbal communication skills to effectively engage with customers.
Active listening skills:
They need to be able to listen attentively to customer needs and concerns to understand their requirements and tailor their responses accordingly.