telecaller job involves making outbound calls to promote products/services and handling inbound calls for inquiries and complaints. Key responsibilities include generating leads, persuading customers, resolving issues, maintaining call records, and meeting sales targets. Skills like excellent communication, a persuasive attitude, and CRM familiarity are essential.
Key responsibilities
Outbound calls:
Contact potential and existing customers to promote products or services, explain features and pricing, and generate sales.
Inbound calls:
Handle customer inquiries, provide information, and resolve complaints or issues.
Lead management:
Generate sales leads and follow up with prospects to convert them into customers.
Customer relationship management:
Build rapport with customers, maintain accurate records of interactions, and update CRM systems.
Sales and data analysis:
Meet sales targets, process orders, and provide feedback from customer conversations to the sales or support team.
Required skills and qualifications
Communication: Strong verbal communication and interpersonal skills to engage effectively with customers.
Persuasion: The ability to persuade customers and handle objections professionally.
Technical skills: Basic computer skills, familiarity with CRM software, and the ability to use telephone systems.
Problem-solving: Ability to understand customer needs and provide suitable solutions.
Other: Good time management, multitasking, and the ability to work under pressure are often required. A high school diploma or a bachelor's degree is typically needed.