Contacting Customers: Making outbound calls to customers with overdue payments to initiate collection efforts.
Customer Interaction: Engaging with customers in a professional and courteous manner, understanding their financial situations, and negotiating repayment terms.
Debt Recovery: Negotiating and persuading customers to make payments within agreed-upon timelines.
Maintaining Records: Keeping accurate records of customer interactions and payment commitments.
Handling Queries: Addressing customer inquiries regarding outstanding balances, payment options, and other related issues.
Compliance: Ensuring adherence to company policies and regulatory requirements.
Customer Service: Providing excellent customer service while maintaining a professional and positive demeanor.