The Telecaller will be responsible for contacting customers with overdue payments, reminding them of pending dues, and persuading them to make timely repayments. The role requires excellent communication, negotiation, and customer handling skills to ensure maximum collection efficiency while maintaining professionalism.
Make outbound collection calls to customers with overdue accounts.
Remind customers of pending payments and educate them about payment schedules and consequences of default.
Negotiate and persuade customers to clear dues within specified timelines.
Update customer payment status and remarks in the system accurately.
Handle customer objections, queries, and provide appropriate solutions.
Escalate critical accounts or disputes to the Team Leader / Manager for further action.
Ensure adherence to company policies, collection scripts, and compliance guidelines.
Meet daily / weekly / monthly call and recovery targets assigned by management.
Maintain confidentiality of customer information.
Strong communication and persuasion skills (Hindi/English/regional language as per business needs).
Ability to handle pressure and meet targets.
Good listening and negotiation skills.
Basic computer knowledge (MS Office, data entry, CRM tools).
Customer-centric with problem-solving ability.
Minimum 12th pass; Graduate preferred.
Prior experience in collections / telecalling / BPO will be an advantage.
Freshers with good communication skills are also encouraged to apply.