Job Summary:
We are seeking a motivated and confident Telecaller to join our Sales & Marketing team. The ideal candidate will be responsible for outbound calling to potential leads, providing information about our CNC machining products/services, and generating appointments or inquiries.
Key Responsibilities:
Make outbound calls to prospective customers from the provided database or leads.
Explain company offerings, services, and basic technical details of CNC machinery (training will be provided).
Follow up on customer inquiries and leads via phone, WhatsApp, or email.
Maintain daily call logs, inquiry status, and feedback in CRM or Excel.
Coordinate with the sales team for follow-ups, demos, or meetings.
Understand customer requirements and pass quality leads to the sales team.
Maintain a professional tone and customer-friendly attitude during calls.
Requirements:
6 months to 2 years of experience in telecalling or customer handling preferred.
Good communication skills in Hindi, English, and regional languages.
Basic knowledge of MS Excel and WhatsApp business communication.
Prior experience in industrial products/manufacturing sector is a plus.
Ability to work independently and handle targets