Outbound Calling: Making a high volume of calls to potential and existing customers to promote products or services.
Lead Generation: Identifying and qualifying leads for the sales team.
Product Presentation: Clearly explaining product features, benefits, and pricing to customers.
Handling Objections: Addressing customer concerns and effectively overcoming objections to close sales
Required Skills:
Communication Skills: Excellent verbal and written communication skills are essential for engaging with customers effectively.
Active Listening: The ability to actively listen to customers' needs and tailor sales pitches accordingly.
Negotiation Skills: The ability to negotiate prices, handle objections, and close deals.
Time Management: Efficiently managing call volume, follow-up tasks, and administrative duties.
Resilience: The ability to handle rejection and maintain a positive attitude.
Problem-Solving: The ability to address customer issues and find solutions.
Persuasion: The ability to convince customers to purchase products or services.
Customer Service: Providing excellent customer service to build relationships and promote satisfaction.
Telesales representatives may also be responsible for handling customer complaints and escalating issues to the appropriate departments.
Experience with CRM software and sales processes is often preferred.
Some companies may require telesales representatives to have experience in a specific industry.
A telesales job can be a stepping stone to other sales roles within an organization. .