Make outbound calls to prospective customers to promote products or services.
Answer incoming calls from customers and resolve their inquiries or complaints.
Follow up with potential leads and existing customers.
Maintain a database of customer information and update records as necessary.
Meet daily, weekly, and monthly call targets and conversion goals.
Provide accurate information about the company's offerings.
Escalate unresolved issues to the appropriate departments.
Maintain a positive and professional attitude with customers at all times.