Contact debtors via phone to discuss overdue payments and negotiate repayment plans.
Maintain accurate communication records and follow-up on payment commitments.
Ensure compliance with legal regulations and support customers in resolving their debts.
High school diploma; some employers prefer additional education.
Experience in debt collection, customer service, or telecalling.
Strong negotiation, active listening, CRM proficiency, organizational, and time-management skills.
Familiarity with relevant collection laws is a plus.