A telecaller is responsible for engaging with customers over the phone to promote products or services and gather feedback. Here are the key responsibilities and skills typically associated with the role:
Responsibilities:
Initiate outbound calls to potential customers to introduce and promote products/services.
Answer inbound calls and provide information to customers.
Handle customer inquiries and complaints professionally.
Update customer account information in the company’s database.
Document customer feedback and follow up on leads.
Skills:
Excellent communication and interpersonal skills.
Ability to handle objections and resolve issues.
Strong organizational skills and attention to detail.