Outbound Calls: Making calls to potential customers to introduce products or services, explain their benefits, and generate interest.
Inbound Calls: Handling incoming calls from customers, addressing inquiries, resolving issues, and providing information.
Lead Generation: Identifying and qualifying potential customers for sales teams.
Sales: Closing sales deals, processing orders, and ensuring customer satisfaction.
Customer Service: Addressing customer concerns, resolving complaints, and providing support.
Maintaining Records: Documenting customer interactions, updating databases, and generating reports.
Following Up: Maintaining contact with leads and customers to nurture relationships and ensure satisfaction.
Meeting Targets: Achieving individual and team sales and performance goals.