Making outbound calls:
Telecallers contact potential customers (cold calling) and existing customers to introduce products/services, explain their benefits, and generate interest.
Handling inbound calls:
They answer incoming calls from customers, addressing their queries, resolving complaints, and providing information.
Explaining products/services:
Telecallers effectively communicate the features, benefits, and pricing of products/services to customers.
Generating leads and sales:
They aim to persuade customers to make purchases or schedule appointments, ultimately contributing to sales growth.
Following up on leads:
They track and follow up with potential customers who have expressed interest to nurture the lead and convert it into a sale.
Maintaining customer records:
Telecallers accurately record and update customer information, call details, and interactions in the company's database.
Resolving customer issues:
They handle customer complaints and concerns professionally, aiming for a positive resolution.
Meeting sales targets:
Telecallers are often assigned daily or weekly targets for calls made, leads generated, or sales closed.