Required Skills:
Excellent Communication Skills:
Clear and concise verbal communication, active listening, and the ability to adapt to different customer personalities.
Interpersonal Skills:
Building rapport, understanding customer needs, and maintaining a professional demeanor.
Sales and Persuasion Skills:
Being able to effectively promote products or services and convince customers to make a purchase or provide information.
Problem-Solving Skills:
Addressing customer concerns, resolving issues, and providing appropriate solutions.
Time Management:
Efficiently managing calls, meeting targets, and prioritizing tasks.
Computer Skills:
Navigating CRM systems, updating customer records, and using other relevant software.
Adaptability:
Handling a variety of customer types and situations with flexibility and professionalism