● Bachelor’s degree in any discipline
● Fluency in Hindi & English
● Previous experience in telecalling, customer engagement, or counselling is a plus.
● Prior experience in educational institutions, sports programs, wellness centers, or
therapy setups is advantageous
● Freshers with strong communication and a passion for child development may also be
considered
Required Skills and Competencies
● Excellent communication skills in English and Hindi
● Strong interpersonal skills with the ability to connect and build trust with parents
● Professional phone etiquette, clarity in voice, and active listening
● Highly organized with the ability to manage follow-ups without supervision
● Proficiency in using Google Sheets, WhatsApp Business, and basic CRM tools
● Ability to handle objections & clarify doubts.
Key Responsibilities
● Initiate timely follow-up calls to prospective leads generated via campaigns, referrals,
therapy center tie-ups, and events.
● Explain the academy’s programs, session formats, fee structures, and value proposition to
parents.
● Guide parents through the trial session process
● Drive conversions by maintaining a warm and professional relationship with each lead.
● Act as a liaison between parents and internal teams (Franchise Leads, Empowerment Team,
Coaches).
● Share relevant information on center timings, locations, session structures, and event
details.
● Ensure communication is aligned with Able Aura’s tone of empathy, clarity, and
professionalism.
● Maintain up-to-date and accurate lead trackers/CRM entries after every interaction.
● Record key insights from conversations and escalate any concerns to relevant team
members.
● Submit weekly reports detailing call status, conversion numbers, pending follow-ups, and
challenges.
● Reconnect with older leads when new programs/events are launched.
● Collect verbal feedback post-first session to support the quality control and engagement
cycle.
● Encourage satisfied parents to refer others or participate in community events.