A Tele caller job involves making and receiving phone calls to engage with customers, promoting products or services, and handling inquiries.
Responsibilities:
Outbound Calling:
Tele callers proactively reach out to potential customers to introduce products or services, often using a script to ensure consistency.
Inbound Call Handling:
They answer incoming calls from customers, addressing their questions, concerns, or complaints.
Lead Generation and Follow-up:
Tele callers identify potential leads through various methods and follow up to convert them into sales or desired actions.
Product Knowledge:
They must stay updated on product information and features to effectively communicate with customers.
Customer Relationship Management:
Maintaining accurate records of interactions and following up with customers is crucial.
Sales and Targets:
Tele callers may be responsible for achieving specific sales targets or call volume goals.
Feedback Collection:
They gather feedback from customers about products or services to help improve the overall customer experience.