Job responsibilities
Outbound/Inbound Calling: Contacting existing and potential customers to market products, gather information, or resolve issues.
Sales and Lead Generation: Promoting and selling the bank's financial products and services over the phone.
Customer Service: Explaining products, services, and policies, and answering customer questions.
Query and Complaint Resolution: Handling customer grievances and resolving issues through phone and email support.
Data Collection: Obtaining customer information and other relevant data during calls.
Administrative Support: May involve tasks like MIS reporting or coordination, as seen in other similar roles at the bank.