- Respond to customer inquiries promptly and professionally via email, phone, or chat.
- Resolve product or service-related issues, ensuring customer satisfaction.
- Document and escalate complex issues to relevant departments when needed.
- Track and follow up on customer concerns until full resolution.
- Maintain accurate records of customer interactions in the CRM system.
- Provide feedback to internal teams on recurring issues or potential improvements.
- Adhere to company policies, guidelines, and procedures.
Requirements
- Excellent communication and interpersonal skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a team.