An Inbound Telecaller primarily handles incoming calls from customers, providing support, answering inquiries, and resolving issues related to products or services. They are responsible for maintaining accurate records of customer interactions and potentially assisting with sales or appointments.
Here's a more detailed look at the role:
Key Responsibilities:
Handling Inbound Calls:
Answer calls from customers, listen attentively, and provide clear and concise information or solutions.
Customer Support:
Assist customers with inquiries, resolve complaints, and provide post-sale support.
Maintaining Records:
Document all customer interactions accurately in a CRM system, including call details, queries, responses, and resolutions.
Sales and Lead Generation:
Potentially qualify leads and convert them into sales or appointments for further follow-up.
Compliance:
Ensure compliance with company policies and procedures during calls.
Required Skills:
Excellent Communication Skills: Strong verbal communication, active listening, and the ability to explain complex information clearly.
Customer Service Skills: Patience, empathy, and the ability to de-escalate difficult situations.
Computer Skills: Familiarity with CRM software and other relevant computer applications.
Data Entry Skills: Accuracy and speed in recording and updating customer information.
Problem-Solving Skills: The ability to identify and resolve customer issues effectively.
Optional Skills:
Sales Skills: Experience in closing sales and generating leads can be a valuable asset.
Research Skills: Knowledge of the products or services being offered and the target market can be helpful.
Language Skills: Fluency in multiple languages can be beneficial in certain industries.