సీనియర్ టెలికాలర్

Job Description – IT Coordinator (Freelancer & Vendor Management, Pan-India)

Position: IT Coordinator

Department: Service Delivery / Operations / IT Infrastructure

Reports To: Service Delivery Manager / Team Lead

Location: Dhiantra Technology Solutions Private Limited

Coverage: Pan-India (remote & onsite coordination)

Role Summary

The IT Coordinator will be responsible for engaging, coordinating, and managing freelancers and vendors across India for IT infrastructure and service delivery projects. The role requires strong vendor management, commercial negotiation, and coordination skills to ensure smooth project execution, cost efficiency, and compliance with company standards.

Key Responsibilities

1. Freelancer & Vendor Identification

• Identify, onboard, and empanel freelance engineers and vendors across India.

• Verify technical capabilities, certifications, and service history.

• Maintain a nationwide database of freelancers/vendors by skill, location, and rates.

2. Commercial Negotiation & Contracting

• Negotiate rates, SLAs, and payment terms with freelancers and vendors.

• Ensure cost-effective contracts while maintaining service quality.

• Draft, review, and manage contracts, NDAs, and service agreements.

• Work with Finance team to validate invoices and ensure timely payments.

3. Project Coordination & Execution

• Assign freelancers/vendors to projects based on expertise and geography.

• Ensure timely deployment for IT infra, AMC, installation, and support tasks.

• Track task completion, monitor performance, and handle escalations.

• Provide clients and management with regular project status updates.

4. Nationwide Operations Management

• Act as the central point of contact for all India-level deployments.

• Coordinate multi-location service delivery with minimal delays.

• Manage logistics, scheduling, and availability of resources across regions.

5. Compliance & Documentation

• Ensure freelancers/vendors adhere to company policies and compliance norms.

• Maintain accurate records of contracts, performance, and payment history.

• Implement risk management practices to reduce disputes and compliance issues.

6. Relationship & Stakeholder Management

• Build long-term, reliable relationships with freelancers, vendors, and partners.

• Liaise with clients, internal teams, and third-party stakeholders for smooth execution.

• Resolve conflicts and escalations professionally.

7. Process Improvement

• Develop systems and trackers for vendor and freelancer engagement.

• Suggest cost optimization and efficiency improvement strategies.

• Standardize negotiation and engagement processes across India.

Key Skills & Competencies

• Strong vendor & freelancer management experience.

• Excellent commercial negotiation and contract management skills.

• Knowledge of IT infrastructure, AMC, networking, and field services.

• Strong communication, coordination, and problem-solving ability.

• Proficiency in MS Office, Excel, and project tracking tools.

• Ability to manage multi-location operations under tight timelines.

Qualifications & Experience

• Education: Graduate in IT/Engineering/Management (BBA/DBA preferred).

• Experience: 4–8 years in IT coordination, vendor management, or service delivery.

• Prior experience in freelancer engagement and Pan-India vendor coordination is highly desirable.

Performance Metrics (KPIs)

• Timeliness of freelancer/vendor deployment across regions.

• Cost savings achieved through commercial negotiations.

• Compliance with SLAs and contracts (service quality).

• Client satisfaction and reduction in escalations.

• Accuracy of freelancer/vendor database and documentation.

• On-time invoice processing and payment cycle efficiency.

• It is a Full Time టెలిసెల్స్ / టెలిమార్కెటింగ్ job for candidates with 1 - 3 years of experience.

సీనియర్ టెలికాలర్ job గురించి మరింత

1. సీనియర్ టెలికాలర్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి 12వ తరగతి పాస్, అంతకంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 1 - 3 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹12000 - ₹15000 నెలకుని మీరు ఆశించవచ్చు. ఇది కోల్‌కతాలో Full Time Job.
3. సీనియర్ టెలికాలర్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ సీనియర్ టెలికాలర్ jobకు 6 working days ఉంటాయి.
4. ఈ సీనియర్ టెలికాలర్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ సీనియర్ టెలికాలర్ jobకు కంపెనీలో ఉదాహరణకు, Dhiantra Technology Solutions Private Limitedలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ సీనియర్ టెలికాలర్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: Dhiantra Technology Solutions Private Limited వద్ద 2 సీనియర్ టెలికాలర్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ టెలిసెల్స్ / టెలిమార్కెటింగ్ job కొరకు కేవలం మహిళా అభ్యర్థులు మాత్రమే apply చేయవచ్చు.
8. ఈ సీనియర్ టెలికాలర్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ సీనియర్ టెలికాలర్ job Day Shift కలిగి ఉంది.