Prospecting and Lead Generation: Initiating calls to potential customers to introduce products or services and identify sales opportunities.
Sales Pitching: Presenting products or services effectively, explaining features, and addressing customer questions and concerns.
Customer Needs Analysis: Asking questions to understand customer requirements and tailoring sales approaches to match those needs.
Closing Sales: Persuading customers to make purchases and completing the sales process.
Upselling and Cross-selling: Informing existing customers about complementary products or upgrades to increase revenue.
Customer Relationship Management (CRM): Maintaining detailed records of customer interactions, orders, and feedback within a CRM system.
Target Achievement: Consistently meeting or exceeding daily, weekly, or monthly sales quotas and performance goals.
Customer Service: Providing excellent service to existing customers, ensuring satisfaction, and encouraging repeat business.
Lead Hand-off: Directing promising leads to the field sales team or appropriate departments for further action.