Key Responsibilities
- Handle customer inquiries via WhatsApp, phone, Instagram DMs, and emails
- Suggest suitable products and assist customers with placing orders
- Share daily offers, discounts, and new arrivals with leads and customers
- Follow up with interested customers and close sales
- Maintain customer data and update follow-up sheets regularly
- Coordinate with the dispatch team for smooth order delivery
- Provide excellent after-sales service and resolve issues quickly
- Maintain a friendly and helpful approach to build customer loyalty